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Meeting Date:
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6/28/2022 - 7:00 PM
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Category:
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INFORMATION / DISCUSSION ITEMS
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Type:
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Info
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Subject:
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9.1 Information Technology Update for the 2021-22 School Year
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Attachment Summary
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File Attachment:
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Quick Summary / Abstract:
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Staff will present a summary to the Board of Education highlighting technology updates for the 2022-23 school year.
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Background:
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Our Livermore Valley Joint Unified School District’s (LVJUSD) Information Technology (IT) Department is charged with maintaining and building technological systems, while pursuing new and innovative opportunities to work more effectively and efficiently. In addition, our Department continues to review instructional technology resources to enhance learning opportunities, support student learning, and provide staff with efficient, reliable tools.
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Status
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This year, one of our biggest challenges is supporting our one-to-one program. We gathered over 18,000 Chromebooks District-wide in July to prepare for distributing to our students in August. There were 3,000 devices identified as end-of-life or damaged beyond repair, with 600 awaiting repairs. We processed 14,475 (full diagnostics, updates, cleaning, scanned into inventory) for redistribution by site and grade level so that the end-of-life dates would last the assigned student for up to 6 years or until graduation.
Our Information Technology Department has responded to and resolved more than 11,300 Help Desk tickets, while maintaining a high level of customer satisfaction.
Our highest Help Desk request type by far was Chromebooks. We had 2,470 tickets related to distribution and repair of Chromebooks. That translates to 17% of all our Help Desk tickets for the year.
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Fiscal Impact
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As detailed in our Board-approved Technology Plan, our District expends a combination of General Fund, categorical funds, and Parcel Tax funds toward technology-related teaching, infrastructure, support, professional development and equipment.
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Superintendent's Recommendation:
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This report is informational only and requires no action be taken by the Board of Education.
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Approvals:
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Recommended By:
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Signed By:
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Cara Thompson - IT Administrative Assistant
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Signed By:
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Geoff Warner - Chief Technology Officer
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Signed By:
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Kelly Bowers, Ed.D. - Superintendent
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